Privacy Policy

Last updated: 5 April 2026

Clean4u Amsterdam respects your privacy and handles personal data with care. This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, when we may share it, and what rights you may have under applicable privacy law, including the General Data Protection Regulation (GDPR / AVG).

1. Who we are

Controller: Clean4u Amsterdam
Trading name: Clean4u Amsterdam
Website: amsterdamcleaning.com
Email: info@amsterdamcleaning.com
Phone: +31 644 386 167
Address: Kerkstraat 204, 1017 GV Amsterdam, Netherlands
KvK number: 65613813

If you have any questions about this Privacy Policy or about how we handle personal data, please contact us using the details above.

2. What personal data we may collect

Depending on how you use our website or services, we may collect and process the following types of personal data:

• Name
• Email address
• Phone number
• Address, postcode, and property-related details
• Booking, quote, and service request details
• Messages you send to us by contact form, email, WhatsApp, phone, or other communication channels
• Photos, files, or notes you choose to send for quotation or service planning
• Invoice and payment-related information
• Technical website data such as IP address, browser type, device type, and limited analytics data where applicable

3. How we collect your personal data

We collect personal data directly from you when you:

• request a quote;
• book a cleaning service;
• contact us by phone, email, WhatsApp, or website form;
• send us photos or property details;
• pay an invoice;
• leave feedback or otherwise interact with our services;
• visit our website, where limited technical or analytics data may be collected.

4. Why we use your personal data

We use personal data for the following purposes:

• to respond to quote requests, questions, and service enquiries;
• to prepare, schedule, and deliver cleaning services;
• to communicate with you before, during, and after a booking;
• to send invoices and manage payments;
• to maintain our business administration and customer records;
• to improve our website, services, and customer experience;
• to comply with legal, tax, and accounting obligations;
• to protect our legitimate business interests, such as service planning, fraud prevention, complaint handling, and legal defence where necessary.

5. Legal bases for processing

We process personal data on one or more of the following legal bases:

• Performance of a contract: where we need your data to provide a quote, arrange, or carry out a cleaning service.
• Legal obligation: where we must keep certain records for tax, accounting, or legal compliance purposes.
• Legitimate interests: for normal business operations such as communication, service planning, customer support, service improvement, fraud prevention, and handling disputes.
• Consent: where required, for example for certain cookies or where you voluntarily provide information for optional purposes.

6. Sharing your personal data

We do not sell your personal data. We may share personal data only where reasonably necessary with:

• cleaning team members or subcontractors involved in providing the requested service;
• website, hosting, email, booking, CRM, analytics, or communication service providers;
• payment or invoicing providers;
• accountants, advisers, or other professional service providers;
• public authorities or regulators where required by law.

Where another party processes personal data on our behalf, we aim to ensure appropriate safeguards and agreements are in place.

7. International data transfers

Some service providers may process personal data outside the European Economic Area (EEA). Where that happens, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or another lawful transfer mechanism where required.

8. How long we keep your data

We do not keep personal data longer than necessary for the purposes described in this Privacy Policy. In general:

• contact and quote request data is kept for as long as reasonably necessary to handle your request and any related follow-up;
• customer, booking, and service records are kept for as long as needed to manage the service relationship;
• invoice and accounting records are kept for as long as required by applicable tax and accounting rules;
• technical or analytics data is kept according to the settings and retention periods of the tools used.

We may keep certain information longer where necessary for legal claims, dispute resolution, fraud prevention, or compliance purposes.

9. Your rights

Under the GDPR / AVG, you may have the right to:

• access your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

If you want to exercise any of these rights, please contact us at info@amsterdamcleaning.com. We may ask for reasonable proof of identity before responding to a request. Under the AVG, organisations generally need to respond to privacy rights requests within one month. [oai_citation:1‡Autoriteit Persoonsgegevens](https://autoriteitpersoonsgegevens.nl/themas/basis-avg/privacyrechten-avg?utm_source=chatgpt.com)

10. Complaints

If you believe we are not handling your personal data correctly, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Cookies and website usage

Our website may use cookies or similar technologies for functional purposes, limited analytics, and, where applicable, website improvement or marketing purposes. Where consent is legally required, we aim to request it through a cookie banner or consent tool.

If you use our contact forms, booking forms, embedded maps, analytics tools, chat tools, or third-party marketing tools, those tools may process personal data as part of their operation.

12. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or unlawful processing. However, no website, email system, or online communication channel can ever be guaranteed 100% secure.

13. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. We recommend reading their privacy policies separately before sharing personal data with them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, website tools, or legal obligations change. The latest version will always be published on this page with the updated date shown above.

15. Contact

If you have any questions about this Privacy Policy or about how we handle personal data, please contact:

Clean4u Amsterdam
Email: info@amsterdamcleaning.com
Phone: +31 644 386 167
Address: Kerkstraat 204, 1017 GV Amsterdam, Netherlands
KvK number: 65613813