Clean4u Amsterdam — Terms and Conditions

Last updated: 2 July 2026

These Terms and Conditions apply to the website, quote requests, quotations, bookings, and cleaning services provided by Clean4u Amsterdam. By requesting a quote, making a booking, or using our services, you agree to these Terms and Conditions.

Submitting an online quote request through our website is not a confirmed booking. It means that we have received your request and will review the details before confirming whether we can provide the service, the proposed scope, timing, and price.

1. Company details

Company name: Clean4u Amsterdam
Website: amsterdamcleaning.com
Email: info@amsterdamcleaning.com
Phone: +31 644 386 167
Address: Kerkstraat 204, 1017 GV Amsterdam, Netherlands
KvK number: 65613813

2. Definitions

“We”, “us”, “our” means Clean4u Amsterdam.

“Customer”, “you”, “your” means the person or business requesting a quote, making a booking, or purchasing our services.

“Services” means the cleaning services we provide, including house cleaning, deep cleaning, end-of-tenancy cleaning, move-out cleaning, after-renovation cleaning, office cleaning, and related services.

“Quote request” means a request submitted by you through our website, by email, by phone, or by another communication channel asking us to review your cleaning needs and provide a quote or follow-up.

“Quote” means any estimate, price indication, or proposed scope provided by us after reviewing your request.

“Booking” means a service appointment that has been confirmed by us in writing.

“SkilledContractors Quote OS” means the quote intake and operational system used to receive, process, and manage quote requests submitted through our website.

3. Quote requests and SkilledContractors Quote OS

When you submit a quote request through our website, your request is received by Clean4u Amsterdam and processed using the SkilledContractors Quote OS system.

A quote request is not a confirmed booking, service agreement, or guaranteed appointment. No final price, appointment time, or service obligation is created merely by submitting the online form.

After receiving your request, we may contact you by email, phone, or another reasonable communication method to:

• clarify the service scope;
• request additional information where needed;
• assess availability;
• provide a quote or price indication;
• confirm whether we can accept the request;
• agree the final service scope, date, time, and price.

A booking becomes binding only after we confirm it in writing by email, message, invoice, or another written confirmation method.

4. Scope of services

We provide cleaning services as agreed in the confirmed quote, booking, invoice, or written communication. The agreed service scope is limited to the tasks, rooms, extras, and conditions confirmed before the appointment.

Any additional work requested on-site may require extra time, a revised price, or a follow-up booking.

5. Quotes and pricing

Online quote requests submitted through our website do not automatically generate a final price. Any information you provide, such as property size, service type, number of rooms, extras, preferred date, and address details, is used to help us review your request and prepare a suitable response.

All quotes and price estimates are based on the information provided by the customer, including property size, condition, furnishing level, required extras, access details, and any relevant photos or notes.

If the actual condition of the property is materially different from what was described, we reserve the right to revise the scope, adjust the price, propose additional work, or refuse the service where the difference is substantial.

Additional charges may apply where:

• the property is significantly dirtier or more heavily affected than described;
• extra rooms, appliances, or services were not disclosed in advance;
• waiting time, access delays, or unexpected restrictions occur;
• paid parking, congestion costs, or unusual travel/access costs apply;
• the requested service falls outside the originally agreed scope.

Unless clearly stated otherwise, a quote is not a guarantee of a specific cleaning outcome and does not include repair, restoration, pest control, or specialist remediation work.

6. Booking confirmation

A booking becomes binding only once we confirm it by email, message, invoice, or another written confirmation method.

We may refuse or cancel a booking where there is a clear operational, safety, legal, access-related, staffing, availability, or payment-related reason.

A preferred date or time submitted through the online form is a request only. It is not guaranteed until we confirm it in writing.

7. Payment terms

Private customers: payment is due on the day of the service unless otherwise agreed in writing.

Business customers: payment terms apply as agreed in writing, quotation, or invoice. If no specific business payment term has been agreed, payment is due within the term stated on the invoice.

We reserve the right to request advance payment, partial prepayment, or a deposit for certain bookings, larger jobs, repeat no-shows, or higher-risk appointments.

No payment is taken through the online quote request form unless explicitly stated otherwise.

8. Cancellations and rescheduling

Unless otherwise agreed in writing, the following policy applies after a booking has been confirmed:

• Cancellations made more than 72 hours before the scheduled appointment: no cancellation fee.
• Cancellations made within 72 hours before the scheduled appointment: a €50 cancellation fee may apply.
• Cancellations on the same day of the service: up to 50% of the agreed service price may be charged.

Rescheduling is possible subject to availability. We will try to accommodate reasonable requests, but late changes may still lead to charges where time, staffing, or travel has already been committed.

Cancellation fees do not apply merely because you submitted a quote request, unless a booking has already been confirmed or specific arrangements have already been agreed in writing.

9. Consumer right of withdrawal for distance bookings

If you are a consumer and book our services online, by phone, or otherwise at a distance, you may have a statutory 14-day right of withdrawal from the date the service contract is concluded, unless an exception applies.

Submitting a quote request alone is not the same as concluding a service contract.

If you ask us to begin the service before the 14-day withdrawal period has expired, you expressly request immediate performance. If the service is fully performed within that period after your prior request and acknowledgement, your statutory right of withdrawal may be lost. If the service has only been partly performed at your request before cancellation, you may still owe a proportionate amount for the part already provided.

10. Service windows and arrival times

Any stated appointment time may be an estimated arrival window rather than an exact guaranteed minute of arrival. Traffic, parking, previous jobs, building access, weather, and operational issues can affect timing.

We will make reasonable efforts to arrive within the agreed window and communicate significant delays where possible.

A preferred time submitted in a quote request is not guaranteed until confirmed by us in writing.

11. Customer access and preparation obligations

The customer is responsible for ensuring safe and timely access to the property on the agreed service date. This includes keys, entry codes, parking instructions, lift access, concierge access, and any building rules that may affect the booking.

The customer must also ensure, where reasonably required:

• access to water and electricity during the service;
• that the property is sufficiently accessible for the agreed work;
• that valuables, fragile items, and confidential documents are secured before the service starts;
• that any health, safety, contamination, or access issues are disclosed in advance.

If access is not available, utilities are unavailable, or the property is not reasonably ready for the agreed work, we may shorten, reschedule, reprice, or cancel the service and charge reasonable call-out, travel, or cancellation costs.

12. Appliance interior cleaning conditions

Interior cleaning of appliances is only included where agreed in the confirmed scope.

Fridge interior cleaning requires the fridge to be emptied in advance.

Freezer interior cleaning requires the freezer to be emptied and fully defrosted in advance.

Oven and appliance interior cleaning may be limited by severe buildup, damage, material condition, or time constraints.

If the appliance is not prepared as required, we may skip the interior cleaning or treat it as additional work.

13. Parking, congestion, and access-related costs

Where paid parking, congestion charges, restricted access, permits, or exceptional carrying distance apply, we reserve the right to charge the customer for reasonable related costs if these were not clearly included in the original quote.

14. Health and safety; right to stop or refuse service

We may refuse, pause, or stop a service immediately if the property or circumstances present a health, safety, welfare, or legal risk to our staff, subcontractors, or partners.

This includes, for example, hazardous contamination, aggressive behaviour, unsafe structures, serious mould or biohazard conditions beyond normal cleaning scope, uncontrolled animals, illegal situations, or abusive conduct.

In such cases, reasonable call-out, travel, and time costs may still be charged.

15. Complaints, re-clean, and feedback

If you are dissatisfied with a service within the agreed scope, you must notify us as soon as reasonably possible and preferably within 24 hours of service completion. Complaints should include a clear description and, where relevant, photos.

We reserve the right to inspect, investigate, and, where appropriate, offer a reasonable re-clean opportunity before considering any refund, discount, or compensation.

No complaint will be accepted for areas that were not included in the agreed scope, or where the property was materially altered, occupied, or re-dirtied after the service.

16. Property condition and cleaning limitations

Cleaning results depend on the actual condition of the property, the materials involved, prior maintenance, and the time and scope agreed.

We do not guarantee the removal of:

• permanent stains;
• deep-set odours;
• discolouration, corrosion, etching, or wear;
• damage caused by age, poor maintenance, or material failure;
• issues requiring repair, specialist restoration, or structural work.

Our services are cleaning services only and do not include repair work, restoration, pest control, or specialist remediation unless explicitly agreed in writing.

17. Photos for quotes, planning, and complaint handling

We may ask you to provide photos or videos to help assess the property, prepare a quote, confirm scope, or investigate a complaint.

By sending such materials, you confirm that you are entitled to share them for these purposes.

We will not use identifiable property photos for marketing without an appropriate basis or permission. Operational or complaint-related use remains permitted where necessary for quote review, service planning, internal records, dispute handling, or legal compliance.

18. Liability

We take reasonable care in providing our services. However, our liability is limited to direct damage caused by proven failure on our part in relation to the agreed service, and then only up to the amount paid for the relevant service, except where a greater liability applies under mandatory law.

We do not accept liability for indirect or consequential loss, loss of profit, loss of rent, missed inspections, or similar secondary losses, unless such limitation is not permitted by law.

We are not liable for:

• pre-existing damage, deterioration, or hidden defects;
• normal wear and tear;
• damage resulting from inaccurate customer instructions or undisclosed conditions;
• items that were already loose, unstable, damaged, fragile, or improperly installed;
• outcomes limited by the actual condition of the property or materials.

Any damage claim must be reported promptly, with supporting details and photos where possible.

19. Use of subcontractors and partners

We reserve the right to use subcontractors, partner cleaners, or third-party professionals where reasonably necessary to provide the agreed service.

We aim to work only with suitable service providers for operational support.

Where your quote request or booking is processed using a platform, system, subcontractor, or service partner, this is done for the purpose of managing your request, planning the service, communicating with you, or providing the agreed service.

20. Privacy and personal data

Our handling of personal data is subject to our Privacy Policy.

By requesting a quote, making a booking, or using our services, you acknowledge that your personal data may be processed as described in our Privacy Policy, including where our quote request process is supported by the SkilledContractors Quote OS system.

21. Intellectual property

All content on our website, including text, branding, logos, graphics, and original images, remains our property or the property of our licensors unless stated otherwise.

You may not reproduce, copy, or reuse such content without permission.

22. Force majeure

We are not liable for failure or delay in performing our obligations where caused by events beyond our reasonable control, including severe weather, transport disruption, war, strikes, pandemics, illness, accidents, utility failure, government restrictions, or similar force majeure events.

23. Promotions and discounts

Any promotions, discounts, or special offers apply only under the specific conditions communicated with that offer.

Unless explicitly stated otherwise, promotions cannot be combined and may be withdrawn or changed for future bookings.

Promotions or discounts do not apply to quote requests unless expressly confirmed by us in writing.

24. Entire agreement

These Terms and Conditions, together with the confirmed quote, booking details, invoice, and any written service confirmation, form the agreement between us and the customer in relation to the booked service.

A submitted quote request alone does not form a confirmed service agreement.

25. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force to the extent permitted by law.

The invalid provision shall be interpreted or replaced as closely as possible to reflect the original intention in a legally valid way.

26. Governing law and disputes

These Terms and Conditions are governed by Dutch law.

Any dispute shall be submitted to the competent court in the Netherlands, without prejudice to any mandatory consumer protection rights or mandatory rules on jurisdiction that may apply to consumers.

27. Contact

If you have any questions about these Terms and Conditions, please contact:

Clean4u Amsterdam
Email: info@amsterdamcleaning.com
Phone: +31 644 386 167
Address: Kerkstraat 204, 1017 GV Amsterdam, Netherlands
KvK number: 65613813